VO TECH PTY LTD – PRIVACY POLICY
VO Tech Pty Ltd (ABN 98 678 006 294) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
VO Tech provides identity verification technology to business clients. We do not collect, store, or process personal information of individuals whose identities are verified using our technology. Our technology matches credentials rather than storing them.
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth). In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR). Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.
The Information We Collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data: including your name.
- Contact Data: including your telephone number, email address, company name and company website.
- Financial Data: including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
- Transaction Data: including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data: when you access any of our websites or emails, details about your internet protocol (IP) address, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or tracking pixels), and communications with our website.
- Interaction Data: including information you provide to us when you contact us with inquiries or feedback.
- Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
How We Collect Personal Information
We collect personal information in a variety of ways, including:
- when you provide it directly to us, including face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for a product demonstration;
- when you use any website we operate (including from any analytics and cookie providers or marketing providers);
- from publicly available sources.
Why We Collect, Hold, Use and Disclose Personal Information
We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
| Purpose of use / disclosure | Type of Personal Information |
|---|---|
| To work with you as a customer or supplier of our business, including to provide our identity verification technology services. | Identity Data, Contact Data |
| To provide access to product demonstrations and respond to demo requests. | Identity Data, Contact Data |
| To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us. | Identity Data, Contact Data |
| To contact and communicate with you about any enquiries you make with us via any website we operate. | Identity Data, Contact Data |
| For internal record keeping, administrative, invoicing and billing purposes. | Identity Data, Contact Data, Financial Data, Transaction Data |
| For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms. | Technical and Usage Data |
| For advertising and marketing, including to send you promotional information about our services and information that we consider may be of interest to you. | Identity Data, Contact Data, Technical and Usage Data, Marketing and Communications Data |
| To comply with our legal obligations or if otherwise required or authorised by law. | Any relevant Personal Information |
Our Disclosures of Personal Information to Third Parties
We may disclose personal information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- marketing or advertising providers;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators or processors;
- our existing or potential agents or business partners;
- if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas Disclosure
We store your personal information in Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your Rights and Controlling Your Personal Information
- Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
- Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
- Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
- Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
- Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading.
- Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Storage and Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies and Analytics
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time.
- Cookies are text files placed in your computer's browser to store your preferences.
- Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails.
Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can block tracking pixels by using ad-blocking or privacy-focused browser extensions.
Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
- You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on.
- To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager.
- To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app.
- You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings.
- You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity.
For more information about the cookies and tracking pixels we use, please see our Cookie Policy.
Links to Other Websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Use of Artificial Intelligence (AI)
We may occasionally use third-party AI tools for internal business purposes, including content creation, research, and administrative tasks. We do not use AI to make automated decisions about individuals, and we do not embed AI technology in our website or client-facing services.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact Us
For any questions or notices, please contact us at:
VO Tech Pty Ltd (ABN 98 678 006 294)
Email: info@idbyvo.com
APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THE EU OR UK
Under the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individuals located in the EU and UK.
Purposes and legal bases for processing
We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so.
| Purpose of use / disclosure | Type of Data | Legal Basis for processing |
|---|---|---|
| To work with you as a customer or supplier of our business, including to provide our identity verification technology services. | Identity Data, Contact Data | Performance of a contract with you |
| To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us. | Identity Data, Contact Data | Performance of a contract with you |
| To contact and communicate with you about any enquiries you make with us via our website. | Identity Data, Contact Data | Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions |
| For internal record keeping, administrative, invoicing and billing purposes. | Identity Data, Contact Data, Financial Data, Transaction Data | Performance of a contract with you; To comply with a legal obligation; Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative points |
| For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms. | Technical and Usage Data | Legitimate interests: to keep our website updated and relevant, to develop our business, improve our business and to inform our marketing strategy |
| For advertising and marketing, including to send you promotional information about our services and information that we consider may be of interest to you. | Identity Data, Contact Data, Technical and Usage Data, Marketing and Communications Data | Legitimate interests: to develop and grow our business |
| To comply with our legal obligations or if otherwise required or authorised by law. | To comply with a legal obligation |
Data Transfers
Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws. This includes:
- only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or
- including standard contractual clauses in our agreements with third parties that are overseas.
Data Retention
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Extra rights for EU and UK individuals
You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”).
You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.
If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live.
